[TechRepublic] What characterizes good customer service in the cloud?

The Enterprise Cloud TechRepublic Member | March 05, 2012

What characterizes good customer service in the cloud? Thoran Rodrigues looks at two different approaches to customer service among IaaS providers -- one is support-focused and the other technology-focused. Is there a clear winner? Read more Resource of the day Get Ongoing Benefits from Server Virtualization Take a look at the priority list for any small or mid-size business, and chances are you'll see "virtualization" at the top. And with good reason. Read this white paper to learn how to get the most value out of server virtualization. Additional TechRepublic resources   How Elastic Load Balancing works in Amazon Web Services Nick Hardiman explains the benefits of load balancing for your cloud application, and introduces Elastic Load Balancing (ELB) offered by Amazon Web Services. Read more Chrome for Android furthers Google's goal to grow in the enterprise Ian Hardenburgh offers his take on what the Chrome browser coming to Android devices means to Google's overarching goal of furthering Google Apps adoption in the enterprise. Read more Windows Azure: leap year bug as a service Microsoft's Azure platform has fallen foul of that old leap year bug. Read more Glitch in iOS apps allows developers access to users' photo libraries It hasn't been a good month for user privacy in the app world. A glitch in Apple's iOS apps could be exploited to allow app developers access to users' entire photo libraries. Read more Five crucial features missing from Google Docs and counting There are definitely features missing from Google Docs. Some are small annoyances and some are just perplexing show-stoppers. Read more Featured multimedia   Google's MWC booth and Android wonderland (photos) Google's playful booth drew MWC crowds to its stations in an almost carnival-like atmosphere. Moreover, it reaffirmed Android's brand dominance through sky-high levels of interaction and reward. View on site Featured Webcast Live Threat Demo: Behind the Business of Hacking When hackers get together, bad things happen. Check out this webcast to learn how you can protect yourself from gangs of cyber criminals. Today's recommended downloads Rethink Your Storage With IBM (IBM) Look Beyond Traditional Solutions for Effective Disaster Planning (VMware) Ten Rules of RIPv2 (Global Knowledge) Get Ongoing Benefits from Server Virtualization (VMware) Solutions for Encrypting Data on Tape (Quantum) Connect with TechRepublic BYOD? Forget about it! Scott Lowe highlights a few reasons why organizations might want to put the kabosh on BYOD initiatives, particularly when it comes to mobile devices. TechRepublic newsletters   Get product reviews, tech news analysis, tips, and more in the following TechRepublic newsletters. Automatically sign up today! Tech Sanity Check Google in the Enterprise Cracking Open 10 Things

Send us your feedback here. Sign up for more free newsletters from TechRepublic! To manage your account settings or to remove yourself from all TechRepublic communications, please visit our Subscription Center. The e-mail address for your subscription is ceasar@cesabarre.com. Unsubscribe from this e-mail | FAQ | Advertise | Privacy Policy Copyright 2012 CBS Interactive, Inc. All rights reserved. TechRepublic is a registered service mark of CBS Interactive, Inc. TechRepublic 235 Second Street San Francisco, CA 94105 U.S.A.

[TechRepublic] What characterizes good customer service in the cloud?

The Enterprise Cloud TechRepublic Member | March 05, 2012

What characterizes good customer service in the cloud? Thoran Rodrigues looks at two different approaches to customer service among IaaS providers -- one is support-focused and the other technology-focused. Is there a clear winner? Read more Resource of the day Evaluator Group: Storage Federation - IT Without Limits This white paper holds the key to the next generation of IT. Take a look inside and check out the IT products that are poised to write the future. Additional TechRepublic resources   How Elastic Load Balancing works in Amazon Web Services Nick Hardiman explains the benefits of load balancing for your cloud application, and introduces Elastic Load Balancing (ELB) offered by Amazon Web Services. Read more Chrome for Android furthers Google's goal to grow in the enterprise Ian Hardenburgh offers his take on what the Chrome browser coming to Android devices means to Google's overarching goal of furthering Google Apps adoption in the enterprise. Read more Windows Azure: leap year bug as a service Microsoft's Azure platform has fallen foul of that old leap year bug. Read more Glitch in iOS apps allows developers access to users' photo libraries It hasn't been a good month for user privacy in the app world. A glitch in Apple's iOS apps could be exploited to allow app developers access to users' entire photo libraries. Read more Five crucial features missing from Google Docs and counting There are definitely features missing from Google Docs. Some are small annoyances and some are just perplexing show-stoppers. Read more Featured multimedia   Google's MWC booth and Android wonderland (photos) Google's playful booth drew MWC crowds to its stations in an almost carnival-like atmosphere. Moreover, it reaffirmed Android's brand dominance through sky-high levels of interaction and reward. View on site Today's recommended downloads Virtualization 101 (Global Knowledge) Rethink Your Storage With IBM (IBM) GFI VIPRE Business Free Download (GFI Software) Ten Rules of RIPv2 (Global Knowledge) Evaluator Group: Storage Federation - IT Without Limits (Hewlett-Packard (HP)) Connect with TechRepublic BYOD? Forget about it! Scott Lowe highlights a few reasons why organizations might want to put the kabosh on BYOD initiatives, particularly when it comes to mobile devices. TechRepublic newsletters   Get product reviews, tech news analysis, tips, and more in the following TechRepublic newsletters. Automatically sign up today! Tech Sanity Check Google in the Enterprise Cracking Open 10 Things

Send us your feedback here. Sign up for more free newsletters from TechRepublic! To manage your account settings or to remove yourself from all TechRepublic communications, please visit our Subscription Center. The e-mail address for your subscription is techsubscriptionss@cesabarre.com. Unsubscribe from this e-mail | FAQ | Advertise | Privacy Policy Copyright 2012 CBS Interactive, Inc. All rights reserved. TechRepublic is a registered service mark of CBS Interactive, Inc. TechRepublic 235 Second Street San Francisco, CA 94105 U.S.A.

[TechRepublic] Use multiple monitors with a remote connection

Windows Desktop TechRepublic Member | March 05, 2012

Editor's note Last week Microsoft released the Windows 8 Consumer Preview. Needless to say it has created quite a stir in the TechRepublic Discussion Forums. What do you think of this latest version of Windows 8? Use multiple monitors with Windows 7's Remote Desktop Connection In Windows 7 you can connect to a remote computer and take full advantage of your local system's multiple monitors. Greg Shultz explains how. Read more Dinosaur Sighting: Microsoft FrontPage for Windows 95 Resource of the day Rethink Your Storage With IBM Data storage is an interesting thing. While it's easy to add more storage with band-aid solutions, before long, you'll need to seriously rethink how you store. For some advice, turn to this white paper. Additional TechRepublic resources   Windows 8 Cheat Sheet Windows 8 is on its way, here's what you need to know about the most radical redesign since Windows 95 Read more 10 low-stress jobs for IT pros If you love IT but the stress levels are wearing you down, you might consider one of these less-intense job roles. Read more BYOD? Forget about it! Scott Lowe highlights a few reasons why organizations might want to put the kabosh on BYOD initiatives, particularly when it comes to mobile devices. Read more Five reasons why we can't Google our voicemail Adam Metz runs down the five reasons why we cannot use Google to search our voicemail, at least not yet. Read more 10 tips for troubleshooting Excel formulas and functions Finding and fixing errors in formulas and functions can be tedious and time-consuming. Here are some practical tips to help you cut to the chase. Read more Featured multimedia   Cracking Open the Boogie Board Rip Bill Detwiler cracks open the Boogie Board Rip. Inside the eWriter, he finds a flexible LCD from Kent Displays, a Waltop Pen Input system, and TI MSP430 MCU. View on site Microsoft's brave new future (photos) Holographic phone calls and 3D augmented-reality desktops. At its annual TechForum showcase, Microsoft Research shows off hardware concepts likely to get you very pumped for the future. View on site Opening up 30 years of Windows (photos) Windows first arrived on the scene when Ronald Reagan was in the White House. A look at how the interface has changed since then. View on site Today's recommended downloads Rethink Your Storage With IBM (IBM) GFI VIPRE Business Free Download (GFI Software) Virtualization 101 (Global Knowledge) Introduction to Junos (Global Knowledge) 10 Tech Skills That Are Heading the Way of the Dinosaur - 2012 (Global Knowledge) Favorite Windows How do I   How do I remap my keyboard with KeyTweak? How do I back up my important data with Yadis Backup? How do I turn off the Caps Lock key? How do I create and configure a network with Windows 7 HomeGroup?   Connect with TechRepublic BYOD? Forget about it! Scott Lowe highlights a few reasons why organizations might want to put the kabosh on BYOD initiatives, particularly when it comes to mobile devices. TechRepublic newsletters   Get product reviews, tech news analysis, tips, and more in the following TechRepublic newsletters. Automatically sign up today! Tech Sanity Check Google in the Enterprise Cracking Open 10 Things

Send us your feedback here. Sign up for more free newsletters from TechRepublic! To manage your account settings or to remove yourself from all TechRepublic communications, please visit our Subscription Center. The e-mail address for your subscription is techsubscriptionss@cesabarre.com. Unsubscribe from this e-mail | FAQ | Advertise | Privacy Policy Copyright 2012 CBS Interactive, Inc. All rights reserved. TechRepublic is a registered service mark of CBS Interactive, Inc. TechRepublic 235 Second Street San Francisco, CA 94105 U.S.A.

[TechRepublic] A bare-bones live wallpaper template for Android

App Builder TechRepublic Member | March 05, 2012

A bare-bones live wallpaper template for Android William Francis demystifies the process of creating live wallpapers for Android and shares a template you can use for your projects. Read more Resource of the day Rethink Your Storage With IBM Data storage is an interesting thing. While it's easy to add more storage with band-aid solutions, before long, you'll need to seriously rethink how you store. For some advice, turn to this white paper. Poll: Will different WP7 resolutions cause you problems? Let us know whether you think the Windows Phone 7 different resolutions coming soon will cause your apps to look bad. Read more Web-to-app interoperability: Launch your Android app from the web With rich apps and the web blending more every day, Kyle Miller is certain you'll find a use case for this technique of how to launch your Android app from the web. Read more Additional TechRepublic resources   Glitch in iOS apps allows developers access to users' photo libraries It hasn't been a good month for user privacy in the app world. A glitch in Apple's iOS apps could be exploited to allow app developers access to users' entire photo libraries. Read more Chrome for Android furthers Google's goal to grow in the enterprise Ian Hardenburgh offers his take on what the Chrome browser coming to Android devices means to Google's overarching goal of furthering Google Apps adoption in the enterprise. Read more OS X Mountain Lion brings iOS features to Macs Erik Eckel highlights the new features of the upcoming OS X Mountain Lion release that will be the most significant to business users. Read more Smartphones and tablets are the new cool but here's why it can't last Smartphones and tablets have replaced cars as objects of desire that transport their owners into another world, but mobile tech's time in the limelight may be limited. Read more Is the smartphone-tablet-laptop hybrid the future of computing? Smartphones that can also run as a tablet or even a laptop are appearing on the market. Nick Heath considers their prospects. Read more Nine free iPhone apps to use in your job search Here are nine iPhone apps that can help you enormously with the full-time job of looking for a job. Read more Featured multimedia   What's new in Opera Mini Next 7 and Opera Mobile 12 Opera pulls back the curtain on two browser versions at Mobile World Congress 2012: Opera Mini Next 7, and Opera Mobile 12. See what's new in each. View on site Skype for Windows Phone beta (photos) Skype for Windows Phone is finally here! We got a look of the app in its beta form; a few months before the "gold" version comes out in April. View on site The hottest phones and tablets of Mobile World Congress 2012 With all the great devices coming out of MWC everyday, keeping track can get dizzying. Luckily, we'll continuously gather them here so you won't have to. View on site Featured Webcast Live Threat Demo: Behind the Business of Hacking When hackers get together, bad things happen. Check out this webcast to learn how you can protect yourself from gangs of cyber criminals. Today's recommended downloads Build a Business Case for Open Source Drupal (Acquia) Rethink Your Storage With IBM (IBM) GFI VIPRE Business Free Download (GFI Software) eBook "Real-World Virtualization for Your Business" (VMware) Taking a Proactive Approach to Patch Management (VMware) Connect with TechRepublic BYOD? Forget about it! Scott Lowe highlights a few reasons why organizations might want to put the kabosh on BYOD initiatives, particularly when it comes to mobile devices. TechRepublic newsletters   Get product reviews, tech news analysis, tips, and more in the following TechRepublic newsletters. Automatically sign up today! Tablets in the Enterprise Five Apps Software Engineer Smartphones

Send us your feedback here. Sign up for more free newsletters from TechRepublic! To manage your account settings or to remove yourself from all TechRepublic communications, please visit our Subscription Center. The e-mail address for your subscription is ceasar@cesabarre.com. Unsubscribe from this e-mail | FAQ | Advertise | Privacy Policy Copyright 2012 CBS Interactive, Inc. All rights reserved. TechRepublic is a registered service mark of CBS Interactive, Inc. TechRepublic 235 Second Street San Francisco, CA 94105 U.S.A.