Take the Pressure off the Helpdesk

TechRepublic Webcast Add Remote Support Technology to Take the Pressure off the Helpdesk Customers want a complete support experience, and they want it fast. The software support budget has been slashed (again) and the pressure is on to improve margins and reduce costs. How can the helpdesk provide superior service under these conditions? View this TechRepublic Webcast to discover how adding remote support technology into your offering can help you create an effective premium services model that will reduce support costs and raise your support organization above the pack. (Sponsored by LogMeIn) Sponsored by:

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[TechRepublic] Off-the-wall emails from clueless users

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20 off-the-wall emails from the technically clueless Resource of the day Dell OEM Solutions View this webcast to learn how working with Dell's OEM Solutions team can help you save time and money in your computing appliance solutions. Public domain Windows Desktop wallpaper from US National Parks AVG Anti-Virus Free: faster in 2011 (slideshow) 10 firewall tools to meet your budget When fire and technology mix Cracking open Hewlett Packard's IIP, the original personal LaserJet printer NASA exhibits scale model of Mars rover (photos) Horror Realm 2010: Photos from the convention » See all TechRepublic Photo Galleries Featured Webcast Straight Talk about Agile, ALM, and Cloud Listen to Forrester analyst Dave West and Kevin Hancock, Director of Services at CollabNet, address the most current trends, challenges, and frequently asked questions on Agile development, application lifecycle management (ALM), and the cloud. Today's recommended downloads Powerful BI: Not Just for Big Business Anymore (SAP) SAP Business All-in-One Fast Start Program (SAP) Straight Talk about Agile, ALM, and Cloud (CollabNet) Optimized Desktop Infrastructure Using Dell Flexible Computing Solutions (Dell) Dell OEM Solutions (Dell) Gallery perennial favorites   50 dazzling fractal images Revenge of the Demotivators Mod your computer keyboard, steampunk style What not to do in a server room Computer bloopers and blunders from the technically clueless 10 ways to alienate your boss If you and your boss aren't getting along, it could be all your boss's fault. Unless it's partly yours. TechRepublic newsletters   Get IT advice and techniques, mobile news, Mac tips, and product reviews in these TechRepublic newsletters. Automatically sign up today! Five Tips 10 Things Smartphones Macs in Business Product Spotlight Mobile app galleries 25 must-have Android apps, according to Jason Hiner Must-have iPhone apps, according to Michael Kassner 25 must-have iPhone apps, according to Jason Hiner Must-have Windows Mobile apps, according to Deb Shinder

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