[TechRepublic] What characterizes good customer service in the cloud?

The Enterprise Cloud TechRepublic Member | March 05, 2012

What characterizes good customer service in the cloud? Thoran Rodrigues looks at two different approaches to customer service among IaaS providers -- one is support-focused and the other technology-focused. Is there a clear winner? Read more Resource of the day Get Ongoing Benefits from Server Virtualization Take a look at the priority list for any small or mid-size business, and chances are you'll see "virtualization" at the top. And with good reason. Read this white paper to learn how to get the most value out of server virtualization. Additional TechRepublic resources   How Elastic Load Balancing works in Amazon Web Services Nick Hardiman explains the benefits of load balancing for your cloud application, and introduces Elastic Load Balancing (ELB) offered by Amazon Web Services. Read more Chrome for Android furthers Google's goal to grow in the enterprise Ian Hardenburgh offers his take on what the Chrome browser coming to Android devices means to Google's overarching goal of furthering Google Apps adoption in the enterprise. Read more Windows Azure: leap year bug as a service Microsoft's Azure platform has fallen foul of that old leap year bug. Read more Glitch in iOS apps allows developers access to users' photo libraries It hasn't been a good month for user privacy in the app world. A glitch in Apple's iOS apps could be exploited to allow app developers access to users' entire photo libraries. Read more Five crucial features missing from Google Docs and counting There are definitely features missing from Google Docs. Some are small annoyances and some are just perplexing show-stoppers. Read more Featured multimedia   Google's MWC booth and Android wonderland (photos) Google's playful booth drew MWC crowds to its stations in an almost carnival-like atmosphere. Moreover, it reaffirmed Android's brand dominance through sky-high levels of interaction and reward. View on site Featured Webcast Live Threat Demo: Behind the Business of Hacking When hackers get together, bad things happen. Check out this webcast to learn how you can protect yourself from gangs of cyber criminals. Today's recommended downloads Rethink Your Storage With IBM (IBM) Look Beyond Traditional Solutions for Effective Disaster Planning (VMware) Ten Rules of RIPv2 (Global Knowledge) Get Ongoing Benefits from Server Virtualization (VMware) Solutions for Encrypting Data on Tape (Quantum) Connect with TechRepublic BYOD? Forget about it! Scott Lowe highlights a few reasons why organizations might want to put the kabosh on BYOD initiatives, particularly when it comes to mobile devices. TechRepublic newsletters   Get product reviews, tech news analysis, tips, and more in the following TechRepublic newsletters. Automatically sign up today! Tech Sanity Check Google in the Enterprise Cracking Open 10 Things

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