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ServiceXRG: How to Integrate Self-Service with Multi-Channel Assisted Support

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TechRepublic Enterprise Spotlight

August 9, 2011

GoToAssist Corporate
Questions?
1-800-549-8541
 
Achieving Seamless Support
 

Download the Complimentary
White Paper

cesabarre:

If more than half of self-service transactions result in a failed service attempt, how are your customers resolving their support issues?

"Providing a seamless escalation path from self-service to assisted support via remote support technologies is critical."

This new ServiceXRG white paper explores the inherent challenges of self-service, the advantages of seamless support in addressing these challenges and the 5 steps to achieving a seamless support model.

Read the complimentary white paper to learn:

  • How support silos negatively impact operations
  • The advantages of a seamless support model
  • Five steps to seamless support
  • And more...

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Please forward this to colleagues who might be interested in learning more.

Remote Support Made Easy™

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[TechRepublic] Where does VB.NET stand?

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Web Developer

TechRepublic Member | August 09, 2011

Poll: Where does VB.NET stand?

VB.NET is irrelevant to Microsoft's strategy, says Justin James. Do you think Microsoft will maintain VB.NET to keep developers happy? Read more

Resource of the day

eBook: Learn more about Dell Workstations here

Choose your ideal solution from Dell's highest-performing and most scalable systems. Dell? Precision? workstations are specifically designed for professionals in engineering, product design, animation, digital imaging and other graphics-intensive occupations. Learn more about Dell Workstations here.


Manage blog data via the Blogger Data API

Developer Tony Patton shows how the Blogger Data API makes it easy to manage blog content via code. You can create a new entry, query blogs, and much more with the API. Read more

Use Totango for real-time SaaS usage tracking

After learning about and implementing Totango, Justin James says he's extremely impressed with the real-time application usage tracker. Read more

Additional TechRepublic resources

 

10 things you should know about HTML5

HTML5 may not be a fully finalized standard yet, but it isn't changing much -- and adoption is on the rise. Justin James highlights the key aspects of the new specification. Read more

HTML5: Using structural elements for header, footer, and navigation

Ryan Boudreaux digs into the use of structural elements in the new HTML5 specification, specifically header, footer, and navigation elements, and gives examples of each. Read more

Check out the Edge software preview from Adobe

Download Adobe's new HTML5-based software called Edge, which is now in public preview. Experiment and contribute your feedback as Adobe continues to add features and functionality. Read more

There's gold in those hills (or valleys)

In this era of technological evolution, the stakes and the potential profits are high. Find out what every app developer needs to factor into their projects in order to maximize their chances of success. Read more

Create your own Android sound board

When his teenager complained of being bored, William Francis seized the opportunity to teach him about programming. Here's the Android tutorial he wrote for his son to try. Read more


Featured multimedia

 

Gallery: Ten computer viruses that changed the world

In the last 25 years, the state of the art in automated malfeasance has progressed to the point that it's part of the armory of international geopolitics. View on site



Today's recommended downloads

Looking for a solution to curb your organization's rising IT costs?

Prepare an ERM classification scheme

KPMG, HP simplify HP records management - A Case Study

eBook: Learn more about Dell Workstations here

Evaluating Unified Communications Solutions (Cisco Systems)


Perennial favorites

 

Confessions of a mediocre programmer

Form a learning plan for an HTML5 future

Why clean code is more important than efficient code

10 immutable laws of mistakes

Mistakes are inevitable. But as Allan Norton explains, certain laws govern how we deal with them, learn from them, conceal them, and even profit from them.



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Focus on Chromebooks

Your questions answered: What Chromebooks can and can't do

While IT pros scoff, Google Chromebooks will likely seduce businesses

Three things Chromebooks need to fix to win buyers

Samsung and Acer Chromebooks: More netbook than notebook


Send us your feedback here.

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[TechRepublic] DEFCON and Black Hat: Highlights from the conferences

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IT Security

TechRepublic Member | August 09, 2011

Deb does DEFCON: Hacking conference tackles cyberwar and civil liberties

There's a little more rebellion and fun among the free spirits at DEFCON after the more buttoned-down BlackHat, according to Deb Shinder. But the topics are serious business. Read more

Resource of the day

eBook: Learn more about Dell Workstations here

Choose your ideal solution from Dell's highest-performing and most scalable systems. Dell? Precision? workstations are specifically designed for professionals in engineering, product design, animation, digital imaging and other graphics-intensive occupations. Learn more about Dell Workstations here.


Wrapping up Black Hat 2011 with Robert Clark of the U.S. Cyber Command

Deb Shinder reports from Black Hat 2011. On day two, she attended a talk on cyberlaw issues given by Robert Clark of U.S. Army Cyber Command. Read more

Day two of Black Hat 2011: Peiter (Mudge) Zatko

Deb Shinder reports on Peiter Zatko's address from Black Hat 2011, where he talked about system complexity and increasing attack surfaces. Read more

Black Hat 2011 update: Macs in the crosshairs, Kaminsky on BitCoin

Deb Shinder reports on two of the sessions from Black Hat 2011 -- insecure default settings in Mac OS X and Dan Kaminsky on online payment systems, including BitCoin. Read more

Black Hat 2011 update: Keynote address complete with sirens

Deb Shinder kicks off the news from Black Hat 2011 with a report from the keynote address and a mysterious series of alarms at the conference center. Read more

Black Hat demo shows vulnerability of insulin pumps to remote attack

Security analyst Jerome Radcliffe had good reason to research the vulnerability of insulin pumps and similar medical devices to remote attack -- he's a diabetic. What he found out is pretty scary. Read more

Attention, world, you've been pwned! McAfee details global cyber-espionage campaign

McAfee reports that large-scale cyber warfare operations against the U.S. and other global targets have been well underway for five years in an extensive campaign dubbed "Operation Shady Rat." Read more

Additional TechRepublic resources

 

Zeus subverts mobile OSs: Is Android next?

Believe two-factor authentication using SMS texts is secure? Michael Kassner reports that the Zeus malware now has a smartphone partner called Zitmo. Read more

No trust for Google search and the power it wields

Back in June 2011 we asked if you trusted Google search to return the best objective results. The poll results indicate that the majority does not, but they do worry about the power that gives the company. Read more

How companies can prepare for cloud outages

When your cloud service goes down, you learn a hard lesson pretty quickly. Here's what smart companies do to prepare for an outage. Read more

Has Microsoft gotten better at security or just less relevant?

Deb Shinder noticed a change in attitude at the 2011 versions of BlackHat and Defcon 19 when it comes to Microsoft. She explains in this week's Microsoft InSights Blog post. Read more

Featured multimedia

 

Gallery: Ten computer viruses that changed the world

In the last 25 years, the state of the art in automated malfeasance has progressed to the point that it's part of the armory of international geopolitics. View on site


Focus on Chromebooks

Your questions answered: What Chromebooks can and can't do

While IT pros scoff, Google Chromebooks will likely seduce businesses

Three things Chromebooks need to fix to win buyers

Samsung and Acer Chromebooks: More netbook than notebook


Today's recommended downloads

KPMG, HP simplify HP records management - A Case Study

Prepare an ERM classification scheme

eBook: Learn more about Dell Workstations here

Looking for a solution to curb your organization's rising IT costs?

Evaluating Unified Communications Solutions (Cisco Systems)


10 immutable laws of mistakes

Mistakes are inevitable. But as Allan Norton explains, certain laws govern how we deal with them, learn from them, conceal them, and even profit from them.




Send us your feedback here.

Sign up for more free newsletters from TechRepublic!
To manage your account settings or to remove yourself from all TechRepublic communications, please visit our Subscription Center.

The e-mail address for your subscription is ceasar@cesabarre.com.
Unsubscribe from this e-mail | FAQ | Advertise | Privacy Policy

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Copyright 2011 CBS Interactive, Inc. All rights reserved.
TechRepublic is a registered service mark of CBS Interactive, Inc.

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