[TechRepublic] 10 most dangerous species of help desk callers

Cracking Open TechRepublic Member | August 16, 2012

10+ dangerous species of help desk callers Resource of the day Charting the Course to a Customer-Centric Business Forrester surveyed over 400 business who are succeeding in challenging times. Register for this live, interactive broadcast to learn how business leaders are dealing with growing uncertainty, tougher competition, increasing costs and inflexible, overloaded IT systems. Additional TechRepublic resources   Five ways manufacturers make devices hard to repair Bill Detwiler shows you five ways manufactures are making our gadgets harder to fix and gives you tips on working around these self-repair roadblocks. Read more MacBook Air 11-inch (2012) teardown reveals upgraded hardware, same battery/internal design Bill Detwiler tears down the 2012, 11-inch MacBook Air and shows you how Apple upgraded its hardware without changing the internal design. Read more Manage your Nagios installation with the web-based GUI NagiosQL NagiosQL is a powerful web-based GUI tool that helps you configure and manage your Nagios network monitor. Follow these NagiosQL install instructions. Read more 10 things I've learned from working in IT When you've been in IT for awhile, you pick up all sorts of random knowledge. Jack Wallen shares a few highlights from almost 20 years in the field. Read more Infographic: Smartphone shoppers don't close the deal This Statista infographic by Monetate shows that smartphone users do more window shopping than making actual purchases. Read more Predicting how tablets will evolve by 2015 Patrick Gray discusses some of the ways he thinks tablets will evolve in the next three years. Do you agree? Read more Featured multimedia   Cracking Open the MacBook Air 11-inch (2012) Cracking Open the Google Nexus 7 Cracking Open the $7000 HP Z1 Workstation Featured multimedia   Curiosity's first high-res images (pictures) NASA's rover Curiosity has returned the first full-resolution images of the Martian surface from the Navigation cameras on the rover's mast. View on site Curiosity rover's first photos from Mars (pictures) The Mars Science Laboratory vehicle has taken its first very big step -- it has landed on the surface of the Red Planet. Like any good tourist, it's sent home some snapshots. View on site Curiosity's autonomous 'seven minutes of terror' (pictures) When NASA rover Curiosity and the spacecraft carrying it enter the Martian atmosphere Sunday night, the craft will take control of itself, and the rover will be out of contact for seven minutes, until it pulls off its tricky landing. Earthlings will holding their breath. View on site Curiosity Mars rover's landing plan The Curiosity rover is scheduled to land on Mars on August 6, 2012. See images of the rover and of its Mars landing site, Gale Crater. View on site Today's recommended downloads The 12 Critical Questions You Need to Ask When Choosing an AD Bridge Solution (Quest Software) Fit to burst: A practitioner's guide to Cloudbursting (Rackspace) On-demand Webcast: Cloud-managed security vs. on-premise security: How to choose (GFI Software) On-demand Webcast: Protect and empower BYOD email (Mimecast) A decision maker's guide to hybrid and cloud computing (Rackspace)   About this newsletter I dissect the latest business tech products and analyze the internal components in order to help IT leaders make smart hardware purchasing and deployment decisions. Bill Detwiler Head Technology Editor My Twitter feed: @billdetwiler Connect with TechRepublic Opportunity knocks: Looking for iOS developers who can write TechRepublic is looking for contributors knowledgeable about Apple iOS App development and how you bring an App to market. TechRepublic newsletters   Get technical tips and tutorials, IT industry analysis, geeky discussions, and more in the following TechRepublic newsletters. Automatically sign up today! Smartphones Tablets in the Enterprise Geekend TechRepublic UK

Send us your feedback here. Sign up for more free newsletters from TechRepublic! To manage your account settings or to remove yourself from all TechRepublic communications, please visit our Subscription Center. The e-mail address for your subscription is techsubscriptionss@cesabarre.com. Unsubscribe from this e-mail | FAQ | Advertise | Privacy Policy Copyright 2012 CBS Interactive, Inc. All rights reserved. TechRepublic is a registered service mark of CBS Interactive, Inc. TechRepublic 235 Second Street San Francisco, CA 94105 U.S.A.

[TechRepublic] 10 most dangerous species of help desk callers

Cracking Open TechRepublic Member | August 16, 2012

10+ dangerous species of help desk callers Resource of the day Free 2011 Salary Report IT Professionals - Register on activeTechPros for immediate access Business Professionals - Join the activeBizPros community to view the report Additional TechRepublic resources   Five ways manufacturers make devices hard to repair Bill Detwiler shows you five ways manufactures are making our gadgets harder to fix and gives you tips on working around these self-repair roadblocks. Read more MacBook Air 11-inch (2012) teardown reveals upgraded hardware, same battery/internal design Bill Detwiler tears down the 2012, 11-inch MacBook Air and shows you how Apple upgraded its hardware without changing the internal design. Read more Manage your Nagios installation with the web-based GUI NagiosQL NagiosQL is a powerful web-based GUI tool that helps you configure and manage your Nagios network monitor. Follow these NagiosQL install instructions. Read more 10 things I've learned from working in IT When you've been in IT for awhile, you pick up all sorts of random knowledge. Jack Wallen shares a few highlights from almost 20 years in the field. Read more Infographic: Smartphone shoppers don't close the deal This Statista infographic by Monetate shows that smartphone users do more window shopping than making actual purchases. Read more Predicting how tablets will evolve by 2015 Patrick Gray discusses some of the ways he thinks tablets will evolve in the next three years. Do you agree? Read more Featured multimedia   Cracking Open the MacBook Air 11-inch (2012) Cracking Open the Google Nexus 7 Cracking Open the $7000 HP Z1 Workstation Featured multimedia   Curiosity's first high-res images (pictures) NASA's rover Curiosity has returned the first full-resolution images of the Martian surface from the Navigation cameras on the rover's mast. View on site Curiosity rover's first photos from Mars (pictures) The Mars Science Laboratory vehicle has taken its first very big step -- it has landed on the surface of the Red Planet. Like any good tourist, it's sent home some snapshots. View on site Curiosity's autonomous 'seven minutes of terror' (pictures) When NASA rover Curiosity and the spacecraft carrying it enter the Martian atmosphere Sunday night, the craft will take control of itself, and the rover will be out of contact for seven minutes, until it pulls off its tricky landing. Earthlings will holding their breath. View on site Curiosity Mars rover's landing plan The Curiosity rover is scheduled to land on Mars on August 6, 2012. See images of the rover and of its Mars landing site, Gale Crater. View on site Featured Webcast Live Webcast: Succeeding in a World Gone Mobile The mobile revolution impacts every business and every individual, so it's imperative you understand SMS, MMS, iOS and all the rest. How can location services help? Can apps save you time and money? Join this webinar to explore a world gone mobile! Today's recommended downloads Free 2011 Salary Report The new workplace: are you ready? The new workplace: are you ready? Live Webcast: Succeeding in a World Gone Mobile (Citrix Online) Social Meets IT - Using Online Communities to Reduce Help Desk Costs (Citrix Online)   About this newsletter I dissect the latest business tech products and analyze the internal components in order to help IT leaders make smart hardware purchasing and deployment decisions. Bill Detwiler Head Technology Editor My Twitter feed: @billdetwiler Connect with TechRepublic Opportunity knocks: Looking for iOS developers who can write TechRepublic is looking for contributors knowledgeable about Apple iOS App development and how you bring an App to market. TechRepublic newsletters   Get technical tips and tutorials, IT industry analysis, geeky discussions, and more in the following TechRepublic newsletters. Automatically sign up today! Smartphones Tablets in the Enterprise Geekend TechRepublic UK

Send us your feedback here. Sign up for more free newsletters from TechRepublic! To manage your account settings or to remove yourself from all TechRepublic communications, please visit our Subscription Center. The e-mail address for your subscription is ceasar@cesabarre.com. Unsubscribe from this e-mail | FAQ | Advertise | Privacy Policy Copyright 2012 CBS Interactive, Inc. All rights reserved. TechRepublic is a registered service mark of CBS Interactive, Inc. TechRepublic 235 Second Street San Francisco, CA 94105 U.S.A.

Dear PC makers: Don't whine about Microsoft's Surface, top it

Tech Sanity Check TechRepublic Member | August 16, 2012

Dear PC makers: Don't whine about Microsoft's Surface, top it PC makers can't stop talking about Microsoft's Surface tablet. Perhaps it would make more sense to whine less and innovate more. Read more Resource of the day Avoiding Common Pitfalls of Evaluating and Implementing DCIM Solutions Many organizations have been singing the praises of Data Center Infrastructure Management(DCIM)software, but research is revealing pitfalls end users should avoid. This paper describes common issues with DCIM and how to avoid them. More from TechRepublic   The five hottest IT trends of 2012, so far Poll: How easy will it be to make money on Windows 8 apps? Opportunity knocks: Looking for iOS developers who can write News from ZDNet   Microsoft's Windows 8: Will it breathe new life into older PCs? Windows 8 belongs on older PCs like a fish needs a bicycle IBM's Big Data Analytics Empire Computing, IT undergrads have highest pay expectations Cisco's legacy hurts its virtual networking strategy Wikileaks founder Julian Assange granted asylum by Ecuador HP's Windows 8 tablet strategy against Apple How to get Windows 8 ahead of the general public RIM's BlackBerry 10 master plan: Bridge personal, work personas CIO On Windows 8 Tablets: "Best Solution Currently Available" The tiny technologies that could redefine the future Lenovo has smartphone mojo in China as it diversifies Fewer tech M&A deals, more cloud in Q2: PwC News from CNET   Apple admits to screwing up retail staffing levels, report says Judge says Apple's 'smoking crack' with giant witness list Apple files for patent on illuminated, colorful touch pads Nokia exec throws down gauntlet against Samsung Lenovo dings Microsoft Surface: We'll provide better hardware Analysts wary of Microsoft tablet 'fire sale' WikiLeaks' Julian Assange granted asylum in Ecuador Google+ apps for Android, iOS updated with Hangouts tweaks Best Buy founder: C'mon, folks, my takeover plan will work Best Buy in retreat (pictures) Windows security highlights through the years (images) As if on cue, Facebook stock tumbles -- again Featured Webcast Live Webcast: Succeeding in a World Gone Mobile The mobile revolution impacts every business and every individual, so it's imperative you understand SMS, MMS, iOS and all the rest. How can location services help? Can apps save you time and money? Join this webinar to explore a world gone mobile! Today's recommended downloads Ready for Anything: Preparing for The Future of Communications (IBM) On-Demand Webcast: HP and Intel Deliver Flexible Networking Solutions (Intel & Hewlett-Packard (HP)) Conquering Costly Compression for Oracle Backups (Quest Software) Data Center Projects: Advantages of Using a Reference Design (APC by Schneider Electric) Social Meets IT - Using Online Communities to Reduce Help Desk Costs (Citrix Online)   About this newsletter The Tech Sanity Check newsletter gives you my picks for the top tech stories of the day on the products, people, and ideas that are revolutionizing the planet. Jason Hiner TechRepublic Editor in Chief For real-time updates on the latest tech stories, follow my Twitter feed (@jasonhiner) or my Google+ feed (+Jason Hiner). Connect with TechRepublic Opportunity knocks: Looking for iOS developers who can write TechRepublic is looking for contributors knowledgeable about Apple iOS App development and how you bring an App to market. TechRepublic newsletters   Get product reviews, tech news analysis, tips, and more in the following TechRepublic newsletters. Automatically sign up today! Tablets in the Enterprise Five Apps Software Engineer Smartphones

Send us your feedback here. Sign up for more free newsletters from TechRepublic! To manage your account settings or to remove yourself from all TechRepublic communications, please visit our Subscription Center. The e-mail address for your subscription is laoanganon@gmail.com. Unsubscribe from this e-mail | FAQ | Advertise | Privacy Policy Copyright 2012 CBS Interactive, Inc. All rights reserved. TechRepublic is a registered service mark of CBS Interactive, Inc. TechRepublic 235 Second Street San Francisco, CA 94105 U.S.A.