[TechRepublic] 10 most dangerous species of help desk callers

Cracking Open TechRepublic Member | August 16, 2012

10+ dangerous species of help desk callers Resource of the day Free 2011 Salary Report IT Professionals - Register on activeTechPros for immediate access Business Professionals - Join the activeBizPros community to view the report Additional TechRepublic resources   Five ways manufacturers make devices hard to repair Bill Detwiler shows you five ways manufactures are making our gadgets harder to fix and gives you tips on working around these self-repair roadblocks. Read more MacBook Air 11-inch (2012) teardown reveals upgraded hardware, same battery/internal design Bill Detwiler tears down the 2012, 11-inch MacBook Air and shows you how Apple upgraded its hardware without changing the internal design. Read more Manage your Nagios installation with the web-based GUI NagiosQL NagiosQL is a powerful web-based GUI tool that helps you configure and manage your Nagios network monitor. Follow these NagiosQL install instructions. Read more 10 things I've learned from working in IT When you've been in IT for awhile, you pick up all sorts of random knowledge. Jack Wallen shares a few highlights from almost 20 years in the field. Read more Infographic: Smartphone shoppers don't close the deal This Statista infographic by Monetate shows that smartphone users do more window shopping than making actual purchases. Read more Predicting how tablets will evolve by 2015 Patrick Gray discusses some of the ways he thinks tablets will evolve in the next three years. Do you agree? Read more Featured multimedia   Cracking Open the MacBook Air 11-inch (2012) Cracking Open the Google Nexus 7 Cracking Open the $7000 HP Z1 Workstation Featured multimedia   Curiosity's first high-res images (pictures) NASA's rover Curiosity has returned the first full-resolution images of the Martian surface from the Navigation cameras on the rover's mast. View on site Curiosity rover's first photos from Mars (pictures) The Mars Science Laboratory vehicle has taken its first very big step -- it has landed on the surface of the Red Planet. Like any good tourist, it's sent home some snapshots. View on site Curiosity's autonomous 'seven minutes of terror' (pictures) When NASA rover Curiosity and the spacecraft carrying it enter the Martian atmosphere Sunday night, the craft will take control of itself, and the rover will be out of contact for seven minutes, until it pulls off its tricky landing. Earthlings will holding their breath. View on site Curiosity Mars rover's landing plan The Curiosity rover is scheduled to land on Mars on August 6, 2012. See images of the rover and of its Mars landing site, Gale Crater. View on site Featured Webcast Live Webcast: Succeeding in a World Gone Mobile The mobile revolution impacts every business and every individual, so it's imperative you understand SMS, MMS, iOS and all the rest. How can location services help? Can apps save you time and money? Join this webinar to explore a world gone mobile! Today's recommended downloads Free 2011 Salary Report The new workplace: are you ready? The new workplace: are you ready? Live Webcast: Succeeding in a World Gone Mobile (Citrix Online) Social Meets IT - Using Online Communities to Reduce Help Desk Costs (Citrix Online)   About this newsletter I dissect the latest business tech products and analyze the internal components in order to help IT leaders make smart hardware purchasing and deployment decisions. Bill Detwiler Head Technology Editor My Twitter feed: @billdetwiler Connect with TechRepublic Opportunity knocks: Looking for iOS developers who can write TechRepublic is looking for contributors knowledgeable about Apple iOS App development and how you bring an App to market. TechRepublic newsletters   Get technical tips and tutorials, IT industry analysis, geeky discussions, and more in the following TechRepublic newsletters. Automatically sign up today! Smartphones Tablets in the Enterprise Geekend TechRepublic UK

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