Today's featured topics: Security, Business Requirements, Social Media, Disaster Recovery, and VoIP
ITwhitepapers Featured Five
Leveraging Security Risk Intelligence: The Strategic Value of Measuring Real Risk
Every IT security professional knows that the battle to protect IT resources and data is fully engaged. In its 2012 Data Breach Investigations Report, Verizon registered 174 million compromised records for 2011, compared with 4 million compromised records reported in the 2010 findings. This suggests that cybercriminals - responsible in 98% of the cases - continued to automate and refine their attack methods.
Getting Consensus on Business Requirements: Tips and Traps
Before your company launches its next package selection, implementation or upgrade, make sure you don't cripple the project from the start by failing to identify your requirements - the number one reason that projects spin out of control. This white paper summarizes some of the key lessons we have learned through our industry-leading requirements definition practice.
The Social Alphabet: What You Need to Know About Social Media as the Ultimate Communication Channel
There's no question. Social media is a valued communication channel for business. Yet many businesses still have questions about how to implement social media initiatives and where the contact center fits in.
Key Elements of a Successful Disaster Recovery Strategy: Virtual and Physical
Let's face it - while IT environments have progressed to more efficiently handle the demands and workloads of today's business, many DR plans were established years ago and have been gathering dust while the world changed around them. If your DR plan hasn't kept pace with your infrastructure, it's time to explore the key business-level capabilities of a modern disaster recovery solution and learn how today's technologies can enable DR for the smallest IT shop just as easily as the biggest enterprise.
Insider's Guide to Buying a Business Phone System
Are you shopping for a phone system for your business? Get to know the leading phone system brands and why they are the leaders in their category while learning the differences between on premises and hosted solutions. This paper has condensed phone system procuring and implementation best practices to ensure you are prepared before you purchase.
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