IT service skills: Why this gap needs urgent plugging

Tech Sanity Check TechRepublic Member | May 25, 2012

IT service skills: Why this gap needs urgent plugging The jobs of IT service managers now extend well beyond their old fiefdoms of helpdesks and maintenance. But that shift has created an urgent need for relevant skills. Read more Resource of the day Remote support for PCs, Macs and Smartphones You need the ability to support users on today's most popular platforms -- including iPhones and iPads. LogMeIn Rescue can help. Test drive LogMeIn Rescue for free and start providing complete on-demand remote support to customers and colleagues. More from TechRepublic   Artificial Intelligence: What happened to the hunt for thinking machines? 10 ways your IT job can spoil a vacation (and tricks to keep it from happening) Modernize group brainstorming with Google Apps Apple TV: Why it's hard to tune into Tim Cook's signals News from ZDNet   Digital Lumens updates LED lighting management platform Microsoft is serious about open source: 10 proof points HP's webOS Enyo team poached by Google RIP webOS: Again and for good this time Leak reveals Dell Latitude 10 and XPS 12 Windows 8 tablets Fortune on how Tim Cook is changing Apple Cloud inefficiency - Bad habits are hard to break Wacom Intuos5 tablet: Good for power users, daunting for everyone else (review) Analyst: Apple should sell the 'world's first non-TV TV' News from CNET   Dell preps 10.8-inch Windows 8 tablet, says report China rules the mobile world with 1 billion users HP's WebOS Enyo team reportedly heading to Google Google leads April Internet visits, but news sites see big growth Mac Pro petition gaining steam on Facebook Lawmakers urge DOJ to reopen Google Street View probe Verizon likely to divest wireless spectrum to get cable deal OK Tim Cook opts out of $75M worth of company dividends SpaceX Dragon capsule reaches space station (live video) Marvel creates superhero for boy with hearing aid Mount Everest climbers share journey on Instagram The Golden Gate Bridge, a wonder of the world for 75 years Featured Webcast Live Webcast: Getting to Microsoft Office 365: The Right Migration for Your Business If you've been stuck using bare bones, web-based tools, you'll appreciate the full featured collaboration in MS Office 365. Check out this live webcast to learn more about Microsoft Office 365, and why it's the best office suite on the market. Today's recommended downloads Remote support for PCs, Macs and Smartphones (LogMeIn) Live Webcast: Getting to Microsoft Office 365: The Right Migration for Your Business (Microsoft) Cables and Connectors: Planning your Data Center (APC by Schneider Electric) Retail in the Smarter City (IBM) Social Media Analytics: Making Customer Insights Actionable (IBM)   About this newsletter The Tech Sanity Check newsletter gives you my picks for the top tech stories of the day on the products, people, and ideas that are revolutionizing the planet. Jason Hiner TechRepublic Editor in Chief For real-time updates on the latest tech stories, follow my Twitter feed (@jasonhiner) or my Google+ feed (+Jason Hiner). Connect with TechRepublic Apple TV: Why it's hard to tune into Tim Cook's signals With Apple focused firmly on mobility, starting to sell a large TV doesn't seem to add up. Yet Apple CEO Tim Cook has alluded to just such a possibility. TechRepublic newsletters   Get product reviews, tech news analysis, tips, and more in the following TechRepublic newsletters. Automatically sign up today! Tablets in the Enterprise Five Apps Software Engineer Smartphones

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