[TechRepublic] Customer service reboot: How can I help you?

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How can I help you? Mobile app market's customer service reboot William Francis sees a glimmer of hope that the mobile application market will bring back something that has been missing in the software industry for far too long: the personal touch. Read more Resource of the day Make the Testing Process Easier on DBAs Discover an easy-to-deploy solution for testing and rolling out data center changes with Oracle's Real Application Testing. Adopt the new technologies that are key to business success while eliminating the risks associated with change. You spin me right round: Creating a custom 'spinner' in Android Developer William Francis used the Android Animation Framework to implement a custom "spinner" in a list view. He describes how to do it, and warns you about a couple of gotchas in the process. Read more Leverage location when developing mobile applications Kyle Miller provides mobile app developers with an overview on location data types. He also covers the security differences between Android and iOS when requesting location information. Read more Additional TechRepublic resources   iOS vs. Android race is too close to call It's too early to declare Apple the victor in the mobile device OS war, according to Donovan Colbert. Read his thoughts and predictions on iOS and Android. Read more Google Docs Android app is a mobile office must-have The official Google Docs app for Android has finally been released. Despite one drawback, Jack Wallen calls the app a major win for the Android platform. Read more Bad apps: Avoid them How much simpler can it get? Upload a malicious app and wait for unsuspecting victims. It's time to complicate it for the bad guys. Read more Apple iOS 5 previews and bad news for jailbreakers Apple rumors abound and there are plenty of hints about new features and functionality as the impending fall release of iOS 5 and iPhone 5 gets ever closer. Check out the latest. Read more On August 1st Google Apps will only be supported in modern browsers On August 1, 2011, only the most recent and second most recent version of Internet Explorer, Firefox, Safari and Chrome will be supported by Google. Perhaps it is time to update your installed version. Read more Featured multimedia   T-Mobile MyTouch 4G Slide hands-on (photos) T-Mobile is set to add another MyTouch model to its lineup this summer. Check out CNET's hands-on photos of the T-Mobile MyTouch 4G Slide to see what makes it so special. View on site HTC 7 Pro (photos) The HTC 7 Pro for U.S. Cellular is the carrier's first Windows Phone 7 smartphone. View on site How to edit photos on iOS 5 In the past iOS users have had to rely on third-party apps to edit their photos on-device. Soon, users will be able to edit photos directly in the Photos app on their iDevice, with no need for most third-party apps. Follow along as we show you how you can plan on editing your photos. View on site Rumored iPhone concept designs Before Apple released the first iPhone, a flurry of rumored concept designs circulated around the tech press. From the crazy to the plausible, CNET reviews the iPhones that could have been. View on site Today's recommended downloads Why Your Organization Needs LTO-5 Today (Quantum) Maximized Server Security, Performance and Value (TechRepublic) Mitigate Vulnerabilities with Lockdown and Privilege Management (Viewfinity) Finance and IT: Greater Collaboration in a New Economy (IBM) Spend Time Using Technology, Not Implementing It (IBM) Computer forensics training and education opportunities Deb Shinder considers the likelihood that computer forensics will become a standardized, possibly licensed, job role. Here are the training and education opportunities available if you want to get ahead of the curve. TechRepublic newsletters   Get developer and security tips, tech analysis, app reviews, and more in these TechRepublic newsletters. Automatically sign up today! Web Developer Google in the Enterprise IT Security Smartphones HP TouchPad reviews and photos HP TouchPad leapfrogs rivals in productivity Three areas HP TouchPad trumps Apple iPad Teardown of HP TouchPad: Made like a PC and straightforward to repair HP TouchPad: Unboxing, screenshots, and comparison photos

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