Staying sane during support calls, debunking management myths, what ISVs need in a cloud platform

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10 tenets that will help remote support techs succeed (and stay sane) Working through customer problems takes a certain kind of perspective and some specialized people skills. Jack Wallen outlines several key principles that will help you survive -- and excel. Read more Resource of the day Key Steps to Proper Planning, Execution and Analysis of Performance Testing Methodology As technology is progressing and applications are evolving, systems are getting more and more complex with many moving parts in the application. Join Don Jackson of Cardinal Health as he walks through the key steps involved in a sample performance testing project - from planning to design to execution to analysis. Watch webinar here 10 management myths that should be debunked A lot of common ideas about management are foolish, misguided, and just plain wrong. Steve Tobak examines some misconceptions that could be holding you back. Read more 10 things software vendors should consider when going SaaS Choosing the best cloud platform for your application requires you to evaluate a long list of provider capabilities. Here's what to look for -- including uptime, security, performance, scalability, and management features. Read more Additional TechRepublic resources   Bill Gates is not in charge so get over it and move on A recent Windows blog poll shows that a significant number of people still consider Bill Gates to be the man in charge of Microsoft. The question is how? Read more Should you be concerned with name discrimination on your resume? Discrimination because of surname is not a new practice. It's so common that members of some minorities have taken to changing theirs to improve their economic prospects. But discrimination doesn't stop with the last name. Read more Four ways consultants can make the most of downtime Independent consulting can be feast or famine when it comes to getting work. When there's a lull in business, don't just sit there waiting for clients to call -- be productive during those non-billable hours. Read more Two ways to insert contact information into the body of an email Susan Harkins shows you two quick and easy methods for sending contact information to others via email with Outlook. Read more Geek out this Father's Day Six things geek dads REALLY want for Father's Day Geeked out gift ideas for Father's Day Darth Vader: My unlikely fatherhood role model Today's recommended downloads Four steps to standardizing IT service management Simplify your IT with a complete service lifecycle approach Achieve an effective service catalog. Here's how. How to Perform Rapid Test Data Preparation, Subsetting and Masking Accelerate Modern Application Delivery with HP Software Apps Introducing the App Builder blog Mobile app development is one of the hottest areas in IT. TechRepublic's new App Builder blog helps you navigate the technical and marketing aspects of that world. TechRepublic newsletters   Get Mac tips, product reviews, and smartphones news in the following TechRepublic newsletters. Automatically sign up today! Macs in Business Smartphones Five Tips

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