| Everything a Support Specialist needs to do their job efficiently and easily! The Support Specialist's Toolkit includes all the tools a Support Specialist will need to do their job, such as ready-made forms like the Malware Removal checklist, the Microsoft Patch Tracker, Hardware Inventory form, plus much, much more. In this comprehensive resource toolkit, you'll find expert tips and tools such as: - Mini-glossary: Office 2007 terms you should know
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- Daily Security checklist
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