| Four steps to standardizing IT service management The benefits are clear. With process and tool standardization, IT organizations have been able to improve service levels, reduce costs, meet compliance objectives, and facilitate consolidation. This white paper will explore a best practice approach to ITSM standardization, designed to deliver quick wins and rapid ROI in four steps. Click here to download | |  |  | From A to Z: Whistleblowing vs. social networking Mark Zuckerberg was Time's 2010 Person of the Year. Julian Assange, the popular choice of Time readers, faces simultaneous criminal charges from two nations. Some might say they are very similar at least as regards privacy, while others see almost nothing in common between them. | | |
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