Unlocking the Potential of Professional Services and Support Locked inside your professional services and support organization is your company's greatest untapped potential for generating revenue. But what's the key to creating a strategic advantage in support and service? Join this live BNET Webcast to hear from Roger Courville, Communications Expert and author of The Virtual Presenter's Handbook, to discover how to turn remote support and service into a powerful competitive differentiator and strategic source of revenue. Unlocking the Potential of Professional Services and Support
Thursday April 15th, 2010
2:00 PM ET | 11:00 AM PT | 18:00 GMT
Attend this Webcast to learn: - How to increase billable utilization of service and support staff
- Reducing customer effort through first-contact resolution
- Defining a process to improve availability and utilization for
PS and support
Register TODAY to participate on Thursday April 15th, 2010!
Includes live Q&A! 
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