[TechRepublic] 10 most dangerous species of help desk analyst

Cracking Open TechRepublic Member | April 10, 2012

Editor's note Instead of analyzing the hardware inside a smartphone or tablet, I'm turning my attention to the IT pros who support these gadgets. In today's lead, we look at the 10 most dangerous species of help desk analyst. 10 most dangerous species of help desk analyst Resource of the day Remote support for PCs, Macs and Smartphones You need the ability to support users on today's most popular platforms -- including iPhones and iPads. LogMeIn Rescue can help. Test drive LogMeIn Rescue for free and start providing complete on-demand remote support to customers and colleagues. Additional TechRepublic resources   Nokia Lumia 900 teardown reveals mediocre hardware, reasons for great price Nokia's Lumia 900 is an attractive Windows Phone handset, but TechRepublic uncovers hardware that's a step behind the Galaxy Nexus and iPhone 4S. Read more Apple TV 2012 Teardown: Upgraded processor, wireless chip From the outside, the 2012 Apple TV looks like its predecessor, but on the inside it has a better processor and upgraded wireless chip. Read more Does your cloud storage provider hold the keys to your data? Patrick Lambert looks at some recent cloud data breaches and our approach to safeguarding data that is trusted to cloud providers. Take the poll about what data, if any, you trust to the cloud. Read more 10 IT job roles that are hardest to fill Some IT jobs seem to draw plenty of qualified candidates, but other jobs are nearly impossible to fill. Here are several positions that drive hiring managers crazy. Read more Infographic: The maturation of iOS and Android OS This infographic by Lookout Mobile Security shows the history of iOS and Android, as well as the projected sales growth through 2012. Read more Enhance your browsing experience with Dolphin Browser HD Brandy Courtade highlights some Dolphin Browser HD add-ons and built-in features that will make your browsing life easier. Read more Featured multimedia   Cracking Open the Apple iPad 2012 (Wi-Fi + 4G Verizon) Computer pranks that will make your friends curse you Cracking Open the Nokia Lumia 900 The history of the web, brought to life Featured multimedia   50 sexy costumes from WonderCon 2012 WonderCon 2012 -- held in Anaheim, CA, on March 16-18 -- was the perfect place for attendees to show off their sexy costumes. Here are 50 of the sexiest costumes of WonderCon 2012 that we collected from folks who uploaded their photos to Flickr. View on site Scenes from WonderCon 2012 WonderCon 2012 was held in Anaheim, CA, on March 16-18. Take a look at the variety of costumes that were worn by attendees. View on site Scenes from MegaCon 2012 MegaCon 2012 was held in Orlando, FL, on February 17-19. Here are some scenes from this year's event. View on site Today's recommended downloads Remote support for PCs, Macs and Smartphones (LogMeIn) Accelerated Networks Drive Better Business Outcomes (Global Knowledge) 2012 Cloud Storage Survey (Oracle) The Four Steps to Virtual Port Channel (Global Knowledge) 10 Tech Skills That Are Heading the Way of the Dinosaur - 2012 (Global Knowledge)   About this newsletter I dissect the latest business tech products and analyze the internal components in order to help IT leaders make smart hardware purchasing and deployment decisions. Bill Detwiler Head Technology Editor My Twitter feed: @billdetwiler Connect with TechRepublic The 38 geek movies of spring, summer, and early fall 2012 Our annual tradition of previewing the geek-centric theatrical movie releases of the year rounds up the 38 sci-fi, fantasy, horror, and generally geek-related flicks that will hit U.S. cinemas between April and September of 2012. TechRepublic newsletters   Get technical tips and tutorials, IT industry analysis, geeky discussions, and more in the following TechRepublic newsletters. Automatically sign up today! Smartphones Tablets in the Enterprise Geekend TechRepublic UK

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