[TechRepublic] Check out network monitoring tool Etherape

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Real time network topology and traffic flow with Etherape Jack Wallen shows you how to use the Etherape network monitoring tool for UNIX and UNIX-like OSs. Read more Resource of the day Call Center Best Practices: A Customer Touch-Point Methodology Improve customer satisfaction in your contact center -- while reducing costs -- with an approach that puts all client touch-points on one continuum. Additional TechRepublic resources   It's Microsoft Patch Tuesday: December 2010 Justin James gathers the information you need to make the right decision on applying Microsoft's December 2010 patches in your organization. Read more Hardware warranties: Get what you pay for or make an exception? IT is all about getting what you pay for. IT maharaja Rick Vanover relates a recent situation where one level of service was purchased, but only when a problem comes up another level of service is requested. Read more 10 ways to keep hard drives from failing With a little proactive care, you can extend hard drive life, squeezing more value from your company's equipment investments, reducing user downtime, and preventing catastrophic loss of data. Read more Download this guide to common Microsoft software versions (3rd update) Scott Lowe updated his downloadable Excel table that lists numerous versions of Windows, SQL Server, Exchange, System Center Configuration Manager, System Center Data Protection Manager, and System Center Operations Manager. Read more Create a local Fedora mirror system and get blazing-fast updates Vincent Danen shows you how to set up a local mirror for Fedora systems that will get you faster updates and conserve bandwidth. Read more Featured multimedia   CNET Labs' top performers of 2010 The top performing products in 2010 as determined by CNET Labs. View on site 15 sites and services that shuttered in 2010 (photos) Like most businesses, Web sites and services come and go. Here are 15 that hit the end of the road in 2010. View on site Admin's Guide to Active Directory   Have extra budget to spend? Then order our Administrator's Guide to Active Directory, 2nd Edition. From planning to implementation to troubleshooting, you'll have the resources, templates, and checklists to meet every Active Directory challenge. Order it today! Today's recommended downloads Respond Proactively to Problems with Business Process Automation (Adobe Systems) The Top 10 Considerations for a Server Refresh (TechRepublic) Implementing energy-efficient data centers (American Power Conversion (APC)) Simplify, Optimize, and Save with HP StorageWorks (Hewlett-Packard (HP)) The Essential Need to Defragment (Diskeeper) Five tips for taking advantage of holiday downtime If your work slows down during the holidays, you may finally get a chance to tackle those projects you haven't had time for during the year. Here are some good ways to make use of those slower days. TechRepublic newsletters   Get IT advice and techniques, mobile news, Mac tips, and product reviews in these TechRepublic newsletters. Automatically sign up today! Five Tips 10 Things Smartphones Macs in Business Product Spotlight Geek gift ideas Download TechRepublic's Geek Gift Guide 2010 Geek Gifts 2010: Call of Duty: Black Ops Geek Gifts 2010: Secret Origin: The Story of DC Comics Star Trek collectibles for the ultimate Trekkie The Empire Strikes Back gifts for the ultimate Star Wars fan Featured training courses   CCNA Boot Camp v2.0 ICND1 - Interconnecting Cisco Network Devices 1 VMware vSphere: Install, Configure, Manage [V4] Understanding Networking Fundamentals SNAF - Securing Networks with ASA Fundamentals Browse all training courses Presented by Global Knowledge

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